Company:
Future Memories
Contact: Steven Fischel
Email: sfischel@futurememories.com
Customer Service Representative
Due to our expansion,
we are seeking to hire a highly motivated customer service representative with
call center experience. The ideal candidate will be team player, have an excellent
telephone demeanor, possess strong verbal and writing skills, have good computer
skills, highly organized and be able to demonstrate a positive, energetic attitude.
The work environment is fast paced, challenging, and fun.
Established in
1994, Future Memories, Inc. is a successful internet company that sells gifts,
toys, electronics, food, kitchenware, and baby products online at the following
addresses: futurememories.com, fantasytoyland.com, gadgetbargains.com, eatgourmet.com,
babygiftusa.com, and sportsgifts.com. We are a small but rapidly growing company
located in New York City. We offer a family like atmosphere with a big company
mentality.
Requirements:
- Must have a
minimum 3-5 years of experience as a customer service rep in a call center
atmosphere
- Excellent verbal
and writing skills.
- Catalog or e-commerce
experience a plus
- Knowledge of
Word/Excel and ability to grasp new computer applications
- Typing speed
45+ wpm
- Articulate/Clear
speaking voice
- High school
diploma
- Supervisory
experience a plus
- Demonstrated
ability to resolve customer issues through past experience(s)
- Excellent References
required
Duties:
- Answer incoming
customer telephone calls in a call center environment.
- Enter sales
orders and answer questions regarding products.
- Respond to customer
inquiries via email.
- Contact vendors
to research problems or questions.
- Strong follow
up with customers until issue is resolved
- Keep track of
customer complaints and calls
- Work as a team
player in busy call center environment
- Ability to be
empathetic to customers' needs and issues
- Must be multi-tasking
and willing to learn
If you meet the
above outlined criteria and you are dependable, punctual and reliable please
apply via email. Please submit a resume with salary requirements to the contact
information listed. NO PHONE CALLS, PLEASE! Candidates may be required to pass
pre-employment drug screen. EOE.
